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Excellent service from Rob!

5
18 July 2015 , Kelly R (Johnston, IA)

On one of the hottest days of the summer, Rob answered our service call for an issue with our garage door. He was professional, knowledgeable and took time to explain the options for the repair. He… Read more On one of the hottest days of the summer, Rob answered our service call for an issue with our garage door. He was professional, knowledgeable and took time to explain the options for the repair. He installed a new lift drive and springs and now when the door opens it is barely audible. What a nice relief from the noisy door and inconsistent operation we have been dealing with. Thank you for investing in quality employees like Rob that create a wonderful service experience that is so rare today!

Service That Other Companies Should Strive For

5
17 July 2015 , Jeff C (Collins, IA)

One of the best customer service experiences I've had in quite some time. First, Rob called when he was approximately 25 minutes out to let me know an exact time he'd be at my home. The… Read more One of the best customer service experiences I've had in quite some time. First, Rob called when he was approximately 25 minutes out to let me know an exact time he'd be at my home. The installation of a new garage door opener and the help in repairing several minor issues with another garage door was professional and above and beyond what I expected. This is what service and professionalism was like when I was growing up. Great job Rob!

door installation

5
14 July 2015 , Michelle S (Bondurant, IA)

Rob was nice young man!

Feedback

5
13 July 2015 , Dick R (Pleasant Hill, IA)

Rob did an awesome job and made some good recommendations. Very professional and explained the cost and benefit of the products.

Thank You

5
13 July 2015 , Dennis R (West Des Moines, IA)

Rob was able to get a part from your shop & get our GDO up and running much more quickly than ordering the part & also cheaper. Also programmed our remotes too. Very professional & really… Read more Rob was able to get a part from your shop & get our GDO up and running much more quickly than ordering the part & also cheaper. Also programmed our remotes too. Very professional & really helped us out. We would call Hicklin again.

Very Good

5
09 July 2015 , Wayne K (Winterset, IA)

Rob did a great job, and knew just what to do. Helped with setting up remote for our car.

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